FAQS - Rug Tufting

What's the difference between Cut and Loop Pile? 

Cut Pile: Cut pile carpets are carpets with originally looped fibers that were cut, so the strands are standing out. Compared to loop pile carpets, cut pile ones have a more lavish appearance. Aside from that, cut pile carpets are also softer to the touch as compared to loop pile.  

Loop Pile: This carpet type has yarn fibers that are woven to loops that are attached to the back of the carpet. One disadvantage of having loop pile carpets, though, is the likelihood of the strands to run if something pulled a looped fiber.

What type of yarn should I use? 

Any yarn will do - however, wool and acrylic tend to work best. 

Wool: Wool is an ideal fiber for carpets. Naturally warm, soft, very resilient and elastic. However, it is the more expensive option.

Acrylic: Acrylic yarn is the most like wool of all synthetic fibers; the fiber is very elastic, lightfast and heat-insulating. Cheaper than wool. 

How long does shipping take?

Due to high demand, shipping times are currently taking 8-15 days (as of 02/01/2021). We promise to get your order as soon as possible. Please don't hesitate to ask anything!

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly. During these times, please be patient with shipping and delivery. We are working at max capacity to ship orders out as soon as possible.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.